Here you can find some common concerns of our clients, if you have other questions please contact us.

Spain and Portugal - 5,35€ - Free Shipping over 9,75€. (doesn't include Ceuta, Melilla, Canarias, Azores and Madeira).

Europe Zone 1 - 6,95€ - Free Shipping in orders over 120€. (Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Netherlands, Poland, United Kingdom, Azores, Madeira, Ceuta, Melilla and Canarias)

Europe Zone 2 - 7,95€ - Free Shipping in orders over 120€. (Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Malta, Norway, Romania, Slovakia, Slovenia and Sweden)

Rest of the world - 16,50€ - No Free Shipping (Andorra, Angola, Argentina, Armenia, Australia, Belarus, Bolivia, Bosnia And Herzegovina, Brazil, Canada, Cape Verde, Chile, Colombia, Costa Rica, Ecuador, Egypt, Faroe Islands, Georgia, Gibraltar, Greenland, Guadeloupe, Guernsey, Hong Kong, Iceland, Israel, Japan, Luxembourg, Macao, Macedonia, Madagascar, Mexico, Monaco, Montenegro, Morocco, Mozambique, New Zealand, Nigeria, Paraguay, Reunion, Russia, San Marino, Sao Tome And Principe, Serbia, South Africa, Switzerland, Tunisia, Turkey, Ukraine, United States and Uruguay)

Downloadable products are free of charge. All orders are shipped in registered mail – with tracking number.

Make sure that your address is correct before checking out! We do not take responsibility if the order comes back to us. If that happens, shipping has to be charged again so we can re-send the order. We cannot be responsible for wrong addresses. If you note that the package is in bad condition, please don’t accept it, and contact us. If you do accept it the carrier will not take responsibility. 

We use MRW.ES for shipments to Spain and Portugal and Correos for all other countries.

We ship worldwide. Please note, we can not take any responsibility for fees or taxes your country may charge.

Some art prints have the option to to change the skin and/or hair color, for that please let us know at the time of check out on "Additional Comments" or reply to the order confirmation email. Take note that we don't make exchanges or accept returns of customized posters.
If you bought a custom illustration you can send your images by replying to the order confirmation email or by sending us an email to customers@catitaillustrations.com. If you choose to send us an email please identify your order.
After payment received, orders are shipped within 2 working days, except for pre-orders. All orders are shipped in registered mail – with tracking number. Make sure that your address is correct before checking out! Normally delivery takes about 1 to 3 working days to Spain and Portugal, 5 to 10 working days to Europe and 10 to 21 working days to the rest of the world.

We can not take any responsibility for fees or taxes your country may charge.

We currently accept almost every kind of online payments like Visa, MasterCard, American Express, PayPal... If you prefer a different kind of payment feel free to contact us

Your information is very secure when you place an order on catitaillustrations.com. Your credit card transactions are 100% secure. Period. Our secure server software (SSL) is the industry standard for encrypting all payment information. Your data will arrive privately and unaltered to our server and no one will gain access to your personal information.

You have 14 days to return an order after receiving it. If you change your mind, or the product you received is not what you expected, please contact us before returning the item. Unless arrangements are made with us, you cover the cost of the return. Please note that exceptions may apply for the return of certain custom-made, and other products. If you have any questions, please contact us. We don't make exchanges or accept returns of customized products and 50x70cm posters.

Instructions for returning goods
If you wish to make a return, send us an e-mail, or a message containing your name, address, e-mail address, the order number and a specification of which items that the return relates to, preferably using the return form. Ship the items for return within 14 days of the date of the notification. You are responsible for any damage incurred by items during the return shipment. We therefore strongly recommend that you send the products well packaged, in good condition and in their original box and/or packaging. If possible, please provide us with a tracking number for the return shipment. If a returned item is shipped internationally, mark as “RETURNED GOODS” to avoid any Customs charges. We are not responsible for any charges imposed on packages returned by Customs. Unless otherwise agreed upon, the refund will be processed through the same payment method you used to make your original purchase. If the product or packaging is used or damaged, we reserve the right to deduct any depreciation in value when refunding the product. Shipping To return your product, you should mail your product to: Ana Rita da Silva e Sousa, Calle Real 36, 5 Izd, 15003 La Coruña, A Coruña, Spain.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at customers@catitaillustrations.com.

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